Effective Date: 2026
Operated by Balia Referral Agency LLC d/b/a Blue Harbor Babysitting Co.
Serving South New Jersey, 30A Florida & Orlando, Florida

By booking childcare services, the Client agrees to the following Terms & Conditions.

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1. Services Provided

Blue Harbor Babysitting Co. provides short-term, session-based childcare through W-2 employed, background-checked, CPR/First Aid–certified caregivers (“Sitters” or “First Mates™”).

Services may take place in private homes, vacation rentals, hotels, resorts, beaches, parks, or other Agency-approved locations.

Sitters are not lifeguards.

The Agency retains sole discretion over sitter assignment, staffing levels, safety determinations, and continuation or termination of services.

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2. App & Communication Policy (Required)

All bookings, communication, updates, and session management must occur through the Agency’s official app or secure browser login.

Clients agree to:

• Download and log into the Blue Harbor & Ridge Babysitter App prior to their session
• Maintain active push notifications
• Communicate with sitters exclusively through the app or system login

Personal phone numbers are not exchanged.

Failure to maintain communication through the official system may result in service interruption.

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3. Booking & Payment

No payment is processed until a sitter is assigned.

Once a sitter is confirmed, payment is charged in full to Blue Harbor Babysitting Co.

Families do not pay sitters directly.

All billing is processed through the Agency’s secure system.

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4. Booking Timelines & Rush Fees

Bookings typically require at least 72 hours’ notice.

Requests made with 48 hours or less notice are considered rush bookings.

• A non-refundable Rush Fee applies.
• Rush bookings are subject to availability and not guaranteed.

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5. Cancellation & Refund Policy

Because our caregivers are W-2 employees who reserve time and are scheduled for paid shifts, cancellation fees are based on how many hours before the session start time a booking is cancelled.

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Client-Initiated Cancellations

0–72 hours before start time:
No refund

73–168 hours (3–7 days):
25% refund

169–336 hours (8–14 days):
50% refund

337+ hours (15+ days):
75% refund

Rush fees are non-refundable.

Once a sitter has been scheduled and payroll commitments are made, the session is considered earned.

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6. Sitter Cancellations

If a sitter cancels due to illness or emergency:

• The Agency will make reasonable efforts to provide a replacement.
• If a replacement is available, the session proceeds as scheduled.
• If no replacement is available, the Client will receive a full session credit for future use.

Credits have no cash value and are non-refundable.

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7. Session Length, Late Returns & Overage Fees

Maximum session length is 10 hours.
Split shifts are required beyond 10 hours.

Clients must return at their scheduled end time.

If a Client returns after the scheduled end time, additional care is billed at:

$40 per hour, charged in 15-minute increments.

Billing begins immediately at the scheduled end time and is automatically charged to the card on file.

Failure to communicate delays through the app may impact future booking privileges.

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8. Illness, Safety & Environment

Care cannot be provided if a child has had fever, vomiting, diarrhea, or a contagious illness within the past 24 hours.

Unsafe environments, undisclosed adults, aggressive pets, hazards, or refusal to follow Agency safety guidance may result in immediate session termination with no refund.

The Agency reserves the right to end services at any time if safety standards are compromised.

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9. Transportation & Water Activities

Sitters do not transport children or ride in Client vehicles.

Water and beach supervision is permitted only under Agency guidelines.

Sitters are not lifeguards.

Parents remain responsible for overall water safety compliance.

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10. Off-Platform Care Prohibited

Clients may not solicit, hire, or engage sitters outside the Agency platform.

All re-bookings must occur through the Agency system.

Violations may result in:

• Immediate account termination
• Liquidated damages
• Additional administrative fees

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11. Governing Law & Disputes

New Jersey law applies to NJ services.
Florida law applies to FL services.
Multi-state disputes fall under Pennsylvania jurisdiction.

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12. Acceptance of Terms

By booking a session, the Client confirms they have read, understood, and agreed to these Terms & Conditions.

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