BLUE HARBOR BABYSITTING CO.

Terms & Conditions of Service

Effective Date: 2026
Operated by Balia Referral Agency LLC d/b/a Blue Harbor Babysitting Co.
Serving South New Jersey, 30A Florida & Orlando, Florida

By booking childcare services, the Client agrees to the following Terms & Conditions.

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1. Services Provided

Blue Harbor Babysitting Co. provides short-term, session-based childcare through W-2 employed, background-checked, CPR/First Aid–certified caregivers (“Sitters” or “First Mates™”).

Services may take place in private homes, vacation rentals, hotels, resorts, beaches, parks, or other Agency-approved locations. Sitters are not lifeguards.

The Agency retains sole discretion over sitter assignment, staffing levels, and safety determinations.

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2. Booking & Payment

• No payment is processed until a sitter is assigned.

• Once confirmed, payment is charged in full to Blue Harbor Babysitting Co.

• Families do not pay sitters directly.

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3. Booking Timelines & Rush Fees

• Bookings typically require at least 72 hours’ notice.

• Requests made with 48 hours or less notice are considered rush bookings.

• A non-refundable Rush Fee applies.

• Rush bookings are subject to availability and not guaranteed.

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4. Cancellation & Refund Policy

Because our caregivers are W-2 employees who reserve time and are scheduled for paid shifts, cancellation fees are based on how many hours before the session start time a booking is cancelled.

Client-Initiated Cancellations

• 0–72 hours before start time:
  No refund

• 73–168 hours (3–7 days):
  25% refund

• 169–336 hours (8–14 days):
  50% refund

• 337+ hours (15+ days):
  75% refund

Rush fees are non-refundable.
Once a sitter has been scheduled and payroll commitments are made, the session is considered earned.

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5. Sitter Cancellations

If a sitter cancels due to illness or emergency:

• The Agency will make reasonable efforts to provide a replacement.

• If a replacement is available, the session proceeds as scheduled.

• If no replacement is available, the Client will receive a full session credit for future use.

Credits have no cash value and are non-refundable.

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6. Session Length, Late Returns & Overage Fees

• Maximum session length is 10 hours (split shifts required beyond this).

• Late care without prior approval is billed at $40/hour or double the standard hourly rate, whichever is higher.

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7. Illness, Safety & Environment

Care cannot be provided if a child has had fever, vomiting, diarrhea, or a contagious illness within the past 24 hours.

Unsafe environments, undisclosed adults, pets, hazards, or refusal to follow safety guidance may result in immediate session termination with no refund.

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8. Transportation & Water Activities

• Sitters do not transport children or ride in Client vehicles.

• Water and beach supervision is permitted only under Agency guidelines.

• Sitters are not lifeguards.

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9. Off-Platform Care Prohibited

Clients may not solicit, hire, or engage sitters outside the Agency platform. Violations may result in account termination and additional fees.

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10. Governing Law & Disputes

New Jersey law applies to NJ services.
Florida law applies to FL services.
Multi-state disputes fall under Pennsylvania jurisdiction.

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11. Acceptance of Terms

By booking a session, the Client confirms they have read and agree to these Terms & Conditions.

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